Privacy Policy

Last updated: 11 July 2026

This policy explains how 3CK handles personal information collected through this website, 3ck.com.au. We have written it in plain English. If anything here is unclear, email us at hello@3ck.com.au.

In this policy, “3CK”, “we” and “us” mean 3CK Impact (ABN 59 294 925 400). 3CK is our trading brand.

1. What this policy covers — and what it doesn’t

This policy covers visitors to this website: people who browse our pages or send us an enquiry.

It does not cover donors who give through a Donation Engine we have built for a charity. That donor information belongs to the charity, is held in the charity’s own systems and payment account, and is governed by that charity’s privacy policy. We act as the charity’s service provider, under contract, in relation to that information.

2. What we collect

• Information you give us. When you complete our enquiry form we collect your name, organisation, email address, and optionally your phone number, your current website address, and what you are interested in.
• Information collected automatically. Standard web-server information (such as your IP address, browser type, pages visited and time of visit), and behavioural analytics as described in section 3.

We do not collect sensitive information (such as health information) through this website, and we never collect payment-card details on this website.

3. Analytics and cookies

We keep measurement on this website deliberately light. To understand how visitors find and use the site — so we can improve it — we use two third-party analytics tools, described below.

Microsoft Clarity (session replay and heatmaps) shows us where the site is confusing, and Google Analytics gives us aggregate visit statistics (for example, which pages are visited and how people arrive). These tools are provided by Microsoft and Google, and the information they collect is processed and stored overseas, including in the United States.

Two things worth knowing about how we run these. Google Analytics does not run inside your browser on this site — we send a small, aggregate measurement from our own server instead, so no Google tracking script and no Google cookie is placed on your device by us. And Microsoft Clarity only loads if you interact with the page (a tap, click or key press); if you simply read and leave, it never runs at all.

How we limit what these tools see. We configure Microsoft Clarity to mask the text you type into form fields, so the details you enter in our enquiry form (such as your name, email and phone number) are not captured in session replays. We do not send the contents of our forms to Google Analytics. You can read more in Microsoft’s privacy statement and Google’s privacy policy.

Cookies. These tools set cookies or similar identifiers. You can block or delete them in your browser settings; blocking them will not stop you using this website.

We do not use these overseas analytics tools on our clients’ donation pages or in our client portal. Donor and client information stays in Australia (see section 5).

4. How we use your information

• To respond to your enquiry and arrange a call.
• To provide, and later to improve, our services.
• To send you information you have asked for. You can opt out at any time.
• To meet our legal and record-keeping obligations.

We do not sell your personal information, and we do not trade or rent our enquiry list.

5. Where information is stored

Client and donor information. Information we hold on behalf of our charity clients — including donor records — is held in Australia, in a Sydney-based database. We do not host that information offshore, and we do not send donor or behavioural data from donation pages to overseas analytics providers.

This website’s enquiry information. When you send us an enquiry, that information is stored using our website and database provider, Cloudflare. It may be stored or processed outside Australia. The analytics tools described in section 3 also store the information they collect overseas, including in the United States.

6. Access from outside Australia

3CK is a small, founder-led team. Our people work both in Australia and overseas, and may access information — including information we hold for our charity clients — from outside Australia in order to deliver and support our services.

Where that happens, the client and donor information stays hosted in Australia (see section 5); we access it remotely under confidentiality and security obligations, and we do not copy it to, or store it in, another country. We tell our clients this plainly, and our client agreements refer them to this policy, so that they can meet their own privacy obligations.

7. Who we share information with

We share personal information only with:

• service providers who help us run our business (for example our website host, email provider, and the analytics providers named in section 3), under contract;
• a charity client, where you have asked us to introduce you or the information relates to work we do for them; and
• anyone else where you have consented, or where we are required or authorised by law.

8. Security and retention

We take reasonable steps to protect personal information from misuse, loss, and unauthorised access — including encrypted connections, access controls, and keeping payment-card data entirely outside our systems (card details are handled by our clients’ payment provider, never by us). No system is perfectly secure, and we cannot guarantee absolute security.

We keep enquiry information only for as long as we need it for the purposes above, or as required by law, and then delete or de-identify it.

9. Accessing or correcting your information

You can ask us for a copy of the personal information we hold about you, and ask us to correct it if it is wrong, by emailing hello@3ck.com.au. We will respond within a reasonable time. We may need to verify your identity first.

10. Complaints

If you think we have mishandled your personal information, please tell us first at hello@3ck.com.au so we can try to put it right. If you are not satisfied with our response, you can complain to the Office of the Australian Information Commissioner at oaic.gov.au.

11. Changes to this policy

We may update this policy from time to time. The date at the top shows when it was last changed. If we make a significant change, we will make that clear on this page.

12. Contact us

3CK Impact (ABN 59 294 925 400)
Email hello@3ck.com.au. Our registered address is 83 Princes Highway, St Peters, Sydney NSW 2044, Australia.